Shipping Policy — Sucrylics

Thank you for shopping with Sucrylics. We work hard to process and ship your order as quickly and safely as possible. Please review our shipping guidelines below.

Processing Time

All orders require 1–3 business days for processing before shipment. During high‑volume periods (sales, holidays, new releases), processing may take an additional 1–2 days.

Custom or limited‑edition sets may require extra preparation time.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We offer:

• Standard Shipping

• Expedited Shipping (when available)

Free shipping promotions will be clearly displayed on our website when active.

Delivery Time

Delivery time begins after your order has been processed and shipped.

Estimated delivery windows:

• USA: 3–7 business days

• Canada: 7–14 business days

• International: 10–20 business days

Please note: These are estimates provided by the carrier and may vary due to weather, customs, or carrier delays.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Incorrect Address

Sucrylics is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you entered the wrong address, contact us immediately at:

sucrylics@gmail.com

If the order has not shipped yet, we will update the address for you.

Lost, Delayed, or Stolen Packages

Once a package is marked delivered by the carrier, Sucrylics is not responsible for lost or stolen items.

If your package is lost in transit (never marked delivered), we will assist you in filing a claim and provide a replacement or refund when appropriate.

International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in our shipping rates.

Order Changes & Cancellations

Orders can only be changed or canceled within 2 hours of purchase. After this window, the order begins processing and cannot be modified.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging. We will replace the item or issue a refund depending on the situation.

Contact Us

For any shipping questions or concerns, reach out to us at:

sucrylics@gmail.com